Money Payback Guarantee
Not happy with your order? Return it within 7 days and we'll refund 80% of the purchase price — no hassle.
80%
Refund amount
Of your purchase price returned on eligible claims.
7 days
Return window
From the date of delivery or collection.
5 days
Refund processing time
We process approved refunds within 5 business days.
Eligible for Refund
- Item received is not as described
- Wrong part delivered
- Item is defective or damaged on arrival
- Duplicate order received in error
- Item returned within 7 days of receipt
- Item is unused and in original condition
Not Eligible
- Item has been installed or modified
- Return request made after 7 days
- Item damaged by the buyer after delivery
- Change of mind after installation
- Items purchased on final-sale promotions
- Missing or damaged original packaging
How to Claim a Refund
Contact us within 7 days
Call +263 771 393 916 or email info@partshyper.co.zw with your order number and the reason for return.
Provide evidence
Send clear photos of the item and any packaging. Describe the issue clearly.
Return the item
We'll arrange collection or ask you to bring the item to 30 Kaguvi St. The item must be unused and unmodified.
Refund processed
Once we receive and inspect the item, we process your 80% refund within 5 business days via your original payment method.
Need to start a return? Reach us directly.